CNATRAINST 1550.6E
14 October 2003
Figure 3.1
Trouble Calls
CUSTOMER
Submit trouble call via appropriate
local computer/TMS support office
(phone or electronic mail)
with due date (as appropriate)
Analysis
CNATRA N62
NO
Return to
Is the request understandable?
CUSTOMER for
clarification
YES
CNATRA N62 creates estimated completion date
CUSTOMER confirms due date and priority of
Trouble Call
CNATRA N62 completes work design review
and returns to CUSTOMER for acceptance
DISAPPROVED
CUSTOMER reviews work design
APPROVED
CNATRA N62 completes
trouble call work
CUSTOMER confirms trouble
call completed
satisfactorily
Trouble
Call
Closed
3-5
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