18 May 2004
OUTLINE OF INSTRUCTION
Explain the process of Communication.
State the different types of Communication.
State the sender's responsibilities in the communication
State the receiver's responsibilities in the communication
State techniques for providing feedback.
Identify the external factors associated with
State the barriers to effective communication.
State the methods for overcoming the barriers to
Explain the difference between designated and functional
Identify the importance of Leadership.
State the responsibilities of Leadership.
Identify the external factors associated with Leadership.
State the behaviors associated with effective leadership.
State the traits of effective leaders.
State the elements of a professional atmosphere.