18 May 2004
OUTLINE OF INSTRUCTION
Lesson Topic 4.2.
Case Study Design.
0.5 hour Classroom.
0.5 hour Laboratory.
Lecture with computer practical exercise.
Partially supported by this lesson topic.
On completion of this unit of instruction, the student
will develop CRM program materials.
Completely supported by this lesson topic.
State learning objectives for case studies.
Describe case study development process.
Describe case study completion.
Develop learning objectives for previously developed case
Assemble developed components into a completed case study.