18 May 2004
OUTLINE OF INSTRUCTION
Lesson Topic 4.4.
Case Study Presentations.
4.0 hours Classroom.
Lecture with digital slides.
White board presentations.
Partially supported by this lesson topic.
On completion of this unit of instruction, the student
will develop CRM program materials.
Completely supported by this lesson topic.
Utilize instructional aids and techniques to present a
completed case study to the class.
Utilize observation and evaluation/critique techniques
during student presentations.