Decision strategies and experience.
Assertiveness refers to the willingness to actively participate, and the ability to state and
maintain your position, until convinced by the facts (not the authority or personality of another)
that your position is wrong.
Aircrew members can assert themselves by:
Providing relevant information without being asked.
Asking questions as necessary.
Maintaining their position when challenged.
Stating opinions on decisions/procedures.
Refusing an unreasonable request.
Most conservative response rule.
Occasionally there is a disagreement in the cockpit that cannot be resolved due to lack of
information. It is best to agree in advance to take the most conservative action in these situations
until additional information is available.
Two challenge rule.
In extreme situations, if the pilot does not respond to two demands (e.g., "Waveoff, waveoff!"),
the copilot should take the controls.
The Sandbag Syndrome is based on a comforting premise that one or more other crewmembers
have the situation under control and are looking out for your best interest. It can be experienced
by any crew position, resulting in that person being "along for the ride." Do not let this happen
to you; pay attention and speak up if and when necessary.
Creating an assertive statement.
Assertive statements typically use active verbs or recommend an action. To create an assertive
D-2 CREW RESOURCE MANAGEMENT