28 June 2001
Refer to detailed "Basis and Definition for Measurements"
Actions-In-Process: (AIP's) Tasks being worked-on in a non-production
environment, similar to Work-In-Process (WIP) in manufacturing.
Acronym for "Actions-In-Process."
Barrier, business process: An obstacle to performing a business task.
The barrier can be the process itself, the definition of the process,
or the way it is carried-out; e.g., redundant approval signatures
required in a particular process.
Barrier, culture: An obstacle that is so locked-in it has become part
of the existing paradigm; an obstacle or problem created by "the way
things are" in the organization; e.g., a chronic adverse relationship
between management and labor.
Barrier, subject matter: An obstacle or problem that is related to
the unique characteristics of a specific industry or business; or a
barrier that is related to the unique content of specific functional
expertise; e.g., lack of appropriate tools to speed-up a die change.
Barrier removal process:
The process of eliminating obstacles
conducting business by moving from symptoms to causes to W3 (who,
what, when) actions that improve performance.
Barrier Removal Team (BRT): A team of people selected to eliminate a
specific barrier, or a set of related barriers. Typically, a barrier
removal team is responsible to a Cross-Functional Team (CFT). It is
usually small, and the team is dissolved when its assignment is
Barrier: An unnecessary roadblock or obstacle in the way of getting a
job done. Three categories of barriers are: subject matter (product-
related or function-related), business process and cultural.
Baseline: The accustomed, everyday performance level of any business
or business process. The basis for measurement and comparison as TCT
barriers are removed. A Baseline may be established at any point in
time. It usually is compiled from several months of actual data.
Benchmarking: An approach to analyzing internal and external business
processes to determine the best performance currently being achieved
for a given process. Internally, best practice is frequently used
instead of benchmark. Benchmark should not be confused with
entitlement, which is often far superior to benchmark.