28 June 2001
Strategic best: Integrating market insight, business process
improvement, and strategic investment in business processes to create
a new market/operational paradigm. "Strategic best" is an optimal
operating condition; it is represented on the Baseline-Entitlement
performance curve as superior performance compared to Entitlement.
Strategic best investments should usually not be attempted until
Entitlement is reached and the clutter and confusion of the Baseline
processes are removed.
Subprocess team: A cross-functional team working together to improve
a portion of a process. It uses the 5 I's Process to remove barriers
and to reach Entitlement on key measurements such as cycle time,
first-pass yield, quality and financial performance.
A set of steps in a major process.
Substitute process resources:
Any level of resources above those
required at Entitlement.
Substitute process: Actions taken in attempt to make processes work
even though barriers have not been removed. To identify substitute
processes, one asks the question: "What activities am I doing now
that I won't be doing at Entitlement?" These activities are substitute
processes. This has nothing to do with whether the process is formal
Symptom test: If one cuts the cycle time of a process in half and
starts later, would the problem completely or partially go away? If it
would, the problem is a symptom or partial symptom of long cycle time.
It is not a barrier to short cycle time. If it would not completely go
away, then it is a potential barrier--subject to further analysis;
e.g., Poor forecasting is frequently a symptom of long cycle time
processes that force you to forecast too far in advance with
Acronym for "Total Cycle Time".
Team leader: Chairperson of a cross-functional team; guides the team
to achieve process improvement and drive it to the bottom line.
Team member: Active participant on a team to improve processes or
remove barriers. Shares workload and experiences with other members.
Three R's (3 R's): The components of competitiveness: responsiveness
to customers' needs, results acceleration, and resource minimization.
Total Cycle Time (TCT): The combined effect of the cycle times of all
business processes from the time a need exists until it is satisfied.
The total time it takes to get things done; to bring a new product
from concept to cost-effective production, or to take an order for a
product or service and satisfy the customer's need. These are not just
sequential processes but are all concurrent and sequential processes