28 June 2001
Information (See "Five I's"): The component of the competitiveness
change process in which skills are transferred to those in need of the
skills just in time to be effective in moving from Baseline to
Inspiration (See "Five I's"): The component of the competitiveness
change process in which the need for change is expressed and embraced.
Instant I's: A Kaizen-like event conducted to achieve a given packet
of improvement. The name comes from the fact that the 5 I's on that
packet of improvement are achieved in a very short period of time,
usually less than a week.
Institutionalization (See "Five I's"): The component of the
competitiveness change process in which implemented changes are in
place and become second nature within the organization. The imposition
of hierarchical measurements and controls that lock in and reinforce
continuous improvement are integral to this process.
Synonym for "Institutionalization".
Learning curve: A measure of the knowledge, or skill acquired through
Cycles of Learning It is the downward slope of costs and prices which
occur because efficiency increases with experience due to AIP (small
COL's) volume and sequential process completions (large COL's) tied to
process feedback. Theoretically, one expects costs, quality,
productivity and other measures to improve a certain percent each time
the volume doubles (i.e., logarithmically). The large COL's tend to
determine the slope of the learning curve.
Manufacturing process: From the time material starts in manufacturing
until finished product is put into stock.
Non-deterministic: Used to describe a process whose outcome cannot be
known in advance. (See "Deterministic.")
Non-value-added: Non-value-added steps are contained in most business
processes prior to optimization. A non-value-added step is one that
does not contribute to the 3 R's, does not improve responsiveness to
customer's (both internal and external customers) requirements while
employing minimum resources, or does not accelerate results while
employing minimum resources. Barriers and substitute processes make
up all of the non-value-added characteristics of a process.
Order fulfillment process: From recognition to satisfaction of
customer requirements for products and/or services. Within the order
fulfillment process, there are the following sub-processes: The make
sub-process usually involves forecasting requirements; putting
resources into place to deliver; and producing those products and/or
services. The market sub-process may involve several parallel