28 June 2001
(Refer to Scope, process.)
Brainstorming: A technique designed to encourage creative thinking;
used to generate ideas quickly.
Budgeting to Entitlement: Ensuring that the performance improvements
planned (profit productivity, inventory, etc.) at Entitlement are part
of the business plan and functional budgets on a time-phased basis.
Business Improvement Team (BIT): The top-level cross-functional team,
usually consisting of the President and his staff who are responsible
along with TGI ResultantsSM for leading/driving the change process.
(FOR NAPPI this is the NAPT).
Business process: The "way things are done" in some part of a
business. Everything done in a company fits within a hierarchical set
of business processes. All business processes have process flows,
histories, first-pass yields, theoretical cycle times, and performance
Capital process: The process from the time a need for capital
equipment is identified until it is installed and meets requirements.
The steps may include need assessment, equipment evaluations, capital
approval, quotes, delivery, installation and adjustment.
Cause/effect diagram: A specialized version of "fishbone" (TGI
fishbone)analysis or Ishikawa diagram. The TGI fishbone is a
hierarchically organized way of identifying the root cause of an
effect by repeatedly asking the question "why?" and documenting the
answers. The bottom half of the diagram is used to determine the root
cause of a problem. The top half of the diagram is used to display the
substitute processes currently being used. The cause/effect diagram is
used in two ways: (1) To determine root cause barriers to an effect or
problem already identified; and (2) To consolidate and organize
barriers/ substitute processes identified during a brainstorm session.
Comfort curve: A graph of psychological security within a business
that plots psychological security against TCT progress. Comfort tends
to be high in familiar circumstances; it declines as cycle times are
systematically reduced, and it climbs again as a short-cycle-time way
of life is institutionalized.
Competitiveness gap: The disparity between Baseline performance and
Entitlement. It is an indicator of the degree to which a company is
not achieving the 3 R's. Same as "Performance gap".
Corrective Action Team (CAT):
Another name (and acronym) for Barrier
(See: "Process map.")