18 May 2004
OUTLINE OF INSTRUCTION
Lesson Topic 1.1.
Welcome Aboard and Introduction.
1.0 hour - Classroom.
Lecture with digital slides and video presentation.
Partially supported by this lesson topic.
On completion of this unit of instruction, the student
will demonstrate knowledge of the CRM program and the
administrative policies, methodology, presentation
strategy, and procedures of the CRM Instructor Course.
Completely supported by this lesson topic.
State the purpose of the CRM Instructor Course.
State the objectives of the CRM Instructor Course.
State the policies and procedures associated with the CRM
Describe the CRM Instructor Course curriculum.